I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, 10, or mac computer?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Does it show your google photos on the computer?
What's the make / model of your computer?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,
I'm sorry. I'm an independent computer tech; I'm not affiliated with Google. If you still like me to fix this issue for you, please let me know any time; otherwise, we'll cancel this for you; we guarantee our service. Thank you for your patience,
By the way, like many other companies that provide free products, Google does not provide live support for its free products. Also, trial / subscription is only option. If you'd like to, this is a one-time support session per your request. Otherwise, we'll cancel this per your request. Please let me know if you'd like to continue; we guarantee our service. Thank you,