How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I need some help stopping email from my old gmail account

Customer Question

hello I need some help stopping email from my old gmail account from uploading to my new account
JA: How long have you had this issue with your Gmail account?
Customer: Just created today and accidentally combined them. Do not want the personal emails in business account
JA: Have you installed any updates recently?
Customer: microsoft
JA: Anything else you want the computer expert to know before I connect you?
Customer: nope. Just want these emails to stop.
Submitted: 7 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 7 months ago.

Hi,

I'm sorry about the issue. Did you just create a new business account today?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Customer: replied 7 months ago.
created today. Windows 10 and all I need is directions to stop the emails coming to my new account from my old account.
I prefer not to do a remote support session.
Customer: replied 7 months ago.
I was trying to import my contacts and it also imported all the emails.
Customer: replied 7 months ago.
they are gmail accounts.
Expert:  Viet - Computer Tech replied 7 months ago.

Thank you. Do you go to the google / gmail website to use emails? Or do you use an email program, such as Outlook, Windows Live Mail, Mail, Thunderbird, etc.?

Customer: replied 7 months ago.
I go through chrome
Customer: replied 7 months ago.
I prefer to end this session. I don't feel comfortable with the delay. Thank you for your time.
Expert:  Viet - Computer Tech replied 7 months ago.

I'm sorry. It takes me a few minutes to troubleshoot the issue; I have the solution now. I can either fix the issue remotely for you, or call you, or provide written instructions. Please let me know your option; we guarantee our service, so don't worry. Please reply at the box below. Thank you,