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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Nothing just been given a xps one computer but I can't

Customer Question

Nothing just been given a xps one computer but I can't change the password ***** I can troubleshoot and make this computer more useful
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: I believe it's an all in one xps A2420
JA: Have you installed any updates recently?
Customer: No haven't connected to internet yet
JA: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 30 days ago.
Category: Computer
Expert:  Viet - Computer Tech replied 30 days ago.

Hi,

I'm sorry about the issue. Are you able to open any program on the computer?

Does it show a name or username at the password ***** login screen?
Does it show an email address at the password ***** login screen?

Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 30 days ago.

Does the Dell XPS One A2420 All-in-One computer have Windows XP, Vista, or 7 or 8 or 10?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,