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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I'm trying to get to my email but it keeps asking for my

Customer Question

I'm trying to get to my email but it keeps asking for my password ***** I've never been asked for a password ***** I don't know what my password *****
JA: When did you last reset your username and password?
Customer: I don't know what my username is ***** ***** password
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: I don't know enough to know what I don't know!
Submitted: 1 month ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 month ago.

Hi,

I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Have you tried anything?

Can you please confirm your full email address?
Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 1 month ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Kevin T replied 1 month ago.

Hi,

I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Have you tried anything?

Can you please confirm your full email address?
Please reply at the box below. Thank you,