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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I just bought a new Asus laptop I had a PW JesusChrist*77 it

Customer Question

I just bought a new Asus laptop I had a PW JesusChrist*77 it locked me out. How do I unlock my computer PLEASE!
JA: Just to clarify, what's the exact model of your Asus? And what operating system are you running?
Customer: How do I tell? It is the Newest one that has Asus Harman/Kardon - Sorry can you help me?
JA: Have you installed any updates recently?
Customer: Nothing I just tried to log in and the PW just never took.
JA: Anything else you want the computer expert to know before I connect you?
Customer: No all I want to do is to unlock the computer then not have a PW to get into it. PLEASE!
Submitted: 3 months ago.
Category: Computer
Customer: replied 3 months ago.
Why am I not chatting to someone to walk me through this?
Customer: replied 3 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Randy Computer Tech replied 3 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

Does an email address appear on the lock screen?

You can reply to me here by typing in the box below please.