Hi. My name is***** you for your question and the opportunity to assist.
Are these Magic Jack's you're having the issue with?
Thank you. Is the phone number for the second device the same as it was for the first device?
If you are uncertain, make a call to your cellphone and make a note of the number that appears on the screen.
My suspicion is that activating the second magic jack created a second account and your balance
resides in the account for the broken device.
Ok. When you added the $35.00 to the account did you do so by logging in to the MagicJack site?
Log back in to your MagicJack account and click the Live Help tab at the top of the page
and fill in the information and start a chat session. That would be the quickest way to resolve this.
:You're welcome and good luck with that.