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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I updated my Microsoft Surface 3 (128 GB) to Windows 10 and

Customer Question

I updated my Microsoft Surface 3 (128 GB) to Windows 10 and now when I try to open the device, my password ***** longer works
JA: When did you last reset your username and password?
Customer: it has been at least 4 months
JA: Have you installed any updates recently?
Customer: Windows 10
JA: Anything else you want the computer expert to know before I connect you?
Customer: I don't have a keyboard, I just use the internal one
Submitted: 2 months ago.
Category: Computer
Expert:  Kelly Scriven replied 2 months ago.

Hello, my name is ***** ***** I am one of the Experts here at JustAnswer.com.

I am sorry to hear that you are having issues logging into your Surface 3. When you enter your password, what is the exact error message you are getting?