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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My hp printer was working yesterday and now its not. My

Customer Question

My hp printer was working yesterday and now its not. My printer properties on my laptop says there are 3 jobs waiting. I restared the printer 3 times, just sits there.
JA: Just to clarify, what's the exact model of your HP? And what operating system are you running?
Customer: Windows 10 and HP 5742
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: HP to the Rescue
Submitted: 2 months ago.
Category: Computer
Expert:  Shefin replied 2 months ago.

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

May I know the operating system you are using? Is it Windows 7?

How do you connect the printer to the computer? Using USB cable?

Can I access your computer remotely and check the issue?

Thank you.

S H E F I N