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Shefin
Shefin, Computer Support Specialist
Category: Computer
Satisfied Customers: 5174
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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I have an error code 268b3 code and lenovo yoga tablet 2 and

Customer Question

i have an error code 268b3 code and lenovo yoga tablet 2 and the web support doesnt help over the phone
JA: Just to clarify, what's the exact model of your Lenovo? And what operating system are you running?
Customer: windows
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 5 months ago.
Category: Computer
Customer: replied 5 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 5 months ago.
are you still there
Expert:  Shefin replied 5 months ago.

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

Are you getting message says, "Critical Program Error Alert" followed by a warning that someone is trying to load malicious software on your computer, and to call(###) ###-####for tech support?

Thank you.

S H E F I N

Customer: replied 5 months ago.
No just that code
Expert:  Shefin replied 5 months ago.

Hi,

Can I access your computer remotely and check the issue?

Thank you.

S H E F I N

Customer: replied 5 months ago.
Customer: replied 5 months ago.
It is a tablet
Expert:  Shefin replied 5 months ago.

Hi,

It is a Microsoft tablet. Right?

Thank you.

S H E F I N

Customer: replied 5 months ago.
Lenovo yoga tablet 2
Customer: replied 5 months ago.
Windows
Expert:  Shefin replied 5 months ago.

Hi,

Please go to the link below, click I agree, download and run Elsinore Client software, so that I can access your computer.

http://www.justanswer.com/remotedesktop/join.aspx?Session=8a4434b5-505b-4370-9145-ce859e1844e4

Thank you.

S H E F I N

Customer: replied 5 months ago.
It will not let me on the tablet
Customer: replied 5 months ago.
The error message blocks me
Expert:  Shefin replied 5 months ago.

Hi,

Are you getting the message on Edge? Or Internet explorer?

Thank you.

S H E F I N

Customer: replied 5 months ago.
Internet explorer
Expert:  Shefin replied 5 months ago.

Hi,

1. Rright click on your Windows Taskbar
2. Click on TASK MANAGER
3. In the TASK MANAGER, click on DETAILS
4. Find all processes called INTERNET EXPLORER
5. Right click each one and choose END TASK

Some of them will not end. Once you find the first one, that was your original I.E. session, it will close all of the others with it.

Thank you.

S H E F I N

Expert:  Shefin replied 5 months ago.

Hi,

Please check more about the error, from the link below.

http://sensorstechforum.com/remove-error-268d3-1-***-***-****-tech-support-scam/

Thank you.

S H E F I N

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