My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
You can reply to me here by typing in the box below please.
Try these steps please.
Remove the battery, then disconnect the power cord and any other externally connected devices and usb cables, then Press and hold the power button down for 60 seconds. Then reinsert the battery and try powering on normally by pressing the power button for a couple of seconds.
Let me know if any changes occur.