Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.Could you please provide the following details.
Is this password ***** you email account,if so which email service are you using let me know the part after @ in your email id for example @ yahoo.com?
Are you accessing this email using a windows or mac PC?
Note: - If you are getting pop up message regarding secure remote assistance offer it’s an automated pop up, you can ignore it by closing (x) that pop up message. Please use the reply box below to reply to me.
If you are talking about secure remote assistance you do not need to take it,Its optional.
This question is posted in computer category also i am not a apple device expert so i will open this to other experts who handles apple devices.
I apologize for the inconveniences.When another expert replies you will get a email notification and you can continue from there.
Hello! My name is*****I am a certified computer professional who will assist you.It looks like the previous Expert is not available any more. I can continue assisting you.Please tell me if you want to create a passcode that is used for unlocking the screen, or you are referring to Apple ID password?I am awaiting your reply.Thanks,IT Miro
Hello again!I am following up with you to see if you require further assistance. Let me know by sending me a reply below.Thanks,IT Miro