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Ask Andy Your Own Question

Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My cursor disappeared. I spent 4 hours last night chatting

Customer Question

My cursor disappeared. I spent 4 hours last night chatting with Microsoft who came on to my computer remotely and told me that my cursor was OK then after they left the cursor wasn't there again.
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: It's a Del Inspiron 11 3000 series 2 in 1. Windows 10.
JA: Have you installed any updates recently?
Customer: An update was installed on 29 October.
JA: Anything else you want the computer expert to know before I connect you?
Customer: Is this charged? Because I'd rather take this thing back to the store than spend more time on it.
Submitted: 3 months ago.
Category: Computer
Expert:  Michelle replied 3 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 3 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Expert:  Michelle replied 3 months ago.

when was is working fine last time?