How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

Its in sleep mode can not turn on, notebook, no, no not at

Customer Question

its in sleep mode can not turn on
JA: What kind of computer do you have?
Customer: notebook
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no not at the moment thanks
Submitted: 3 months ago.
Category: Computer
Expert:  John replied 3 months ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.Could you please provide the following details.

To clarify your laptop is in sleep mode and cannot turn it on am i correct?

What is the make and model of the laptop?

Thank you

Note: - If you are getting pop up message regarding secure remote assistance offer it’s an automated pop up, you can ignore it by closing (x) that pop up message. Please use the reply box below to reply to me.

Expert:  John replied 3 months ago.

Please answer my above questions so that i can help you better.

Reply using the box below

Thank you.

Customer: replied 3 months ago.
model E200H Notebook pc
Customer: replied 3 months ago.
make asus
Expert:  John replied 3 months ago.

Is this ASUS Vivobook E200HA notebook?

To clarify your laptop is in sleep mode and cannot turn it on am i correct?

Customer: replied 3 months ago.
Expert:  John replied 3 months ago.

I believe the battery in it non removable can you please check that which is located on the bottom of the laptop.

Customer: replied 3 months ago.
thats correct
Expert:  John replied 3 months ago.

Does any of the light indicators on now or flashing also can you hear the fan spinning sound from sides of the laptop?

Customer: replied 3 months ago.
the light is on but no noises
Expert:  John replied 3 months ago.

Is it power/battery light that is on also is the power adapter connected to the laptop now?

Customer: replied 3 months ago.
no and no
Expert:  John replied 3 months ago.

OK then which light is on,you can identify that by the symbol on it or above it

Expert:  John replied 3 months ago.

See if you can identify using this image : -

Customer: replied 3 months ago.
the cap lock light works on and of when you press it
and the power indicator light
Expert:  John replied 3 months ago.

OK press and hold the power button for 5 seconds that will forcefully turn of the laptop then see any of the lights still on and then wait for 30 seconds and Turn it on and let me know the status.

Customer: replied 3 months ago.
still the same
Expert:  John replied 3 months ago.

Are the lights still on ?

Expert:  John replied 3 months ago.

Did you see my last reply?

Customer: replied 3 months ago.
still on
Expert:  John replied 3 months ago.

Please try this
Unplug the battery charger then press and hold the power button for 60 seconds then release the power button.
Now turn it on and check it again and let me know.

Customer: replied 3 months ago.
still no change
Expert:  John replied 3 months ago.

Still you cannot hear the CPU fan spinning sound from the laptop also it doesn't even show the Asus start -up logo ?

Customer: replied 3 months ago.
that's correct
Customer: replied 3 months ago.
just a black screen
Expert:  John replied 3 months ago.

It seems like a hardware issue.

Can you connect this laptop to a external monitor and see if it shows anything on the external screen?

Customer: replied 3 months ago.
no can not do that do not have a screen
Expert:  John replied 3 months ago.

This most likely a hardware issue mainly the motherboard gone faulty to check it in detail you need to take it to a service center sorry about that.

Is this laptop still under warranty?

how old is it?

Expert:  John replied 3 months ago.

Did you see my last reply ?