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What screen are you trying to enter the passwords into, please?
What does that screen look like and what does it say on it?
Secure Remote or Remote Control assistance is clearly of no use (yet) in this case.
Solicitations are not coming from me! they come from the system.
OK... the numbers are for you to touch to enter numbers (instead of using a physical keyboard) and the ABC is to allow you to switch to entering letters.
Do you know the password ***** your device? don't tell me here, this is not a private forum, please.