Hi. My name is***** you for your question and the opportunity to assist.
On your login screen does it display you email address along with your user name
and a place to enter the password?
Are you being told the password ***** ***** or that the laptop is offline?
If your login screen shows your email address, that password ***** pretty easily be reset.
If only your username shows on the screen the computer will need to be factory reset.
This will allow you to re-create a user account and password ***** get back in to the machine.
Please let me know how you would like to handle this. I can help.