How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

On the router there is a light for the router it is not

Customer Question

on the router there is a light for the router it is not flashing like the other lights on the router and my internet is not working. does this mean I need get another router.
JA: Have you tried "power cycling" your router -- unplugging it and letting it rest for about ten seconds?
Customer: I have not. will the battery have too be disconnected to then
JA: Have you installed any updates recently?
Customer: yes
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Computer
Expert:  Tim replied 1 month ago.

Hey there, I'm Tim and will be assisting you. Please give me more info, do you mean by updates you updated windows or mac, and not the router?