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Hi, I'm Tim and will be assisting you.....is this a windows 10 upgrade or fresh install?
gotcha, ok can we try rebooting, and hitting f8 as it boots?
we need to figure out if this is a hardware problem, or software.
Hello,I am the person that will be helping you today.
May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.
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Yes, we can work on it at that time. Thank you