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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Cannot connect to my acct. and password i used cannot be

Customer Question

cannot connect to my acct. and password ***** used cannot be verified.....also I cloud is full and I tried to purchase more for $.99 /month and could not put in my correct password
JA: Have you tested the connections by doing a ping utility test?
Customer: what is that
JA: Have you installed any updates recently?
Customer: yes ab out an hour ago
JA: Anything else you want the computer expert to know before I connect you?
Customer: Im a little old lady and have an I pad which is also connect4ed to my desk top.
Submitted: 2 months ago.
Category: Computer
Expert:  technicalcat replied 2 months ago.

Hello, and thank you for using this service.

Sorry you are having trouble. I will help you now.

Is the problem that you can't login to iCloud?

Customer: replied 2 months ago.
also I believe I have requested 50 GB more as "it" said my I cloud was full...am I NOW able to
Connect and send?
Expert:  technicalcat replied 2 months ago.

I sent you an offer for remote services, because I'm not sure exactly what problem you are describing. Are you able to login to your icloud, or is it not accepting your login/password?