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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I just received a call from someone saying he was from

Customer Question

i just received a call from someone saying he was from windows asking me to open my computer so he can fix problems. is this legit or a scam. I recently had Norton security go through my system and was told everything is fine
JA: Just to clarify, what's the make and model of your computer? What version of Windows are you running?
Customer: hp model 15-1205 dx and windows 8 I believe
JA: Have you installed any updates recently?
Customer: 2 days ago my computer was updating and after a while I received notice on my screen that couldn't complete updates--then undoing updates
JA: Anything else you want the computer expert to know before I connect you?
Customer: that should be it
Submitted: 5 months ago.
Category: Computer
Expert:  Randy Computer Tech replied 5 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

That is a scam, Windows or Microsoft does not initiate calls in that way.

I can check on the updates for you.

You can reply to me here by typing in the box below please.

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