How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I can't buy any games because when i try to log in it says

Customer Question

I can't buy any games because when i try to log in it says my password ***** chole115 is not registered. Maybe it is my password ***** m not sure. but it it blondie. I could use help I have been a customer for quite a while and have bought a lot of games
JA: Have you tried having password ***** directions emailed to you?
Customer: yes without any success
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: my name for big fish is***@******.*** and password ***** ***** so I don't know what to do at this point
Submitted: 5 months ago.
Category: Computer
Expert:  arsufi2002 replied 5 months ago.

Hi,

My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected

Expert:  arsufi2002 replied 5 months ago.

Can i start a remote session as i can better work on issue

Expert:  arsufi2002 replied 5 months ago.

If you are ready, click below link, download and install remote tool on your computer

Expert:  arsufi2002 replied 5 months ago.

http://www.justanswer.com/remotedesktop/join.aspx?Session=a241a94e-ad17-4487-a0ae-9cc5bdc575fa

Procedure:

  1. Click on link
  2. Click "I Agree"
  3. Click "Download"
  4. Double click file after download
Expert:  arsufi2002 replied 5 months ago.

Hi,

Did you check Spam box in email...

Also check if you have received mail from big fish now

Please reply

Related Computer Questions