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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I spoke with a person from Google, needed help with gmail

Customer Question

I spoke with a person from Google , needed help with gmail account, password. at the end of our conversation, she wanted me to purchas a program, I did not, she released my computer, in safe mode . I have a phone number, thay will not release out of safe mode unless I buy .Im not buying Dont know what to do, does Google operate like this?
JA: How long have you had this issue with your Gmail account?
Customer: 24 hours
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: This is an old account I was trying to open ,but forgot the password. Wanted to transfer to my Yahoo account. It seems Ive been hijacked .I have no sound eather.
Submitted: 28 days ago.
Category: Computer
Expert:  Randy Computer Tech replied 28 days ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

No google would not do that. There are a lot of scams that operate that way.

What is the google account email please?

You can reply to me here by typing in the box below please.