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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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TO DOWNLOAD PINNACLE 18 AND IT KEEPS GIVING ME ERROR 1935,

Customer Question

IM TRYING TO DOWNLOAD PINNACLE 18 AND IT KEEPS GIVING ME ERROR 1935
JA: What kind of computer do you have?
Customer: HP LAPTOP
JA: Have you installed any updates recently?
Customer: JUST BOUGHT IT BRAND NEW'
JA: Anything else you want the computer expert to know before I connect you?
Customer: NO
Submitted: 1 month ago.
Category: Computer
Expert:  arsufi2002 replied 1 month ago.

Hi,

My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected

Expert:  arsufi2002 replied 1 month ago.

Is it in middle or starting the error reports?

Customer: replied 1 month ago.
Ur page has shrunk to micro size on my computer I can't even see it I am on my phone with u now
Expert:  arsufi2002 replied 1 month ago.

Is it ok now

Expert:  arsufi2002 replied 1 month ago.

Do you have the system near by?

Customer: replied 1 month ago.
No it didn't fix it
Customer: replied 1 month ago.
it's in front of me
Expert:  arsufi2002 replied 1 month ago.

ok..

Can i connect your machine via secure remote desktop for better resolution

Customer: replied 1 month ago.
its working now
Expert:  arsufi2002 replied 1 month ago.

Can you install Teamviewer on the system so that i could connect the machine

Expert:  arsufi2002 replied 1 month ago.

Or any remote desktop tool is already installed?

Customer: replied 1 month ago.
no I don't want u to connect to my computer the last time I let someone do that they hacked my bank account and crashed my computer
Expert:  arsufi2002 replied 1 month ago.

I see

Expert:  arsufi2002 replied 1 month ago.

From which site you are downloading pinnacle

Expert:  arsufi2002 replied 1 month ago.

Is it possible to share URL

Customer: replied 1 month ago.
from a disc
Expert:  arsufi2002 replied 1 month ago.

Is there any other message additional to error 1935

Customer: replied 1 month ago.
98CB24AD-52FB-DB5F-A01F-C8B3B9A1E18EHRSULT) OX800736B3
Expert:  arsufi2002 replied 1 month ago.

Please try installation by

1: Disable Anti Virus

2: Right click setup file > Click Run as administrator

If issue persists..

update .net framework

https://www.microsoft.com/net/download

Let me know the status

Expert:  arsufi2002 replied 1 month ago.

Please update status

I shall connect you after 1hr