My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.
Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected
Is it in middle or starting the error reports?
Is it ok now
Do you have the system near by?
Can i connect your machine via secure remote desktop for better resolution
Can you install Teamviewer on the system so that i could connect the machine
Or any remote desktop tool is already installed?
From which site you are downloading pinnacle
Is it possible to share URL
Is there any other message additional to error 1935
Please try installation by
1: Disable Anti Virus
2: Right click setup file > Click Run as administrator
If issue persists..
update .net framework
Let me know the status
Please update status
I shall connect you after 1hr