My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.
Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected
1: Does laptop computer have Windows 10 when purchased or upgraded from previous version of Windows?
2: If upgraded, does it ran into problem after windows 10 update?
waiting for your response...