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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have spent the day trying to get my new mobile

Customer Question

I have spent the day trying to get my new mobile authenticated by The Gateway. I have phoned the support line, visited the store all with no luck. I use the Telstra gateway for my at home services however I have a Vodaphone service for all other purposes. Can you help
JA: What kind of computer do you have?
Customer: Lenovo, the phone is Xperia (Sony)
JA: Have you installed any updates recently?
Customer: Yes as I have tried to transfer data, once again unsuccessfully
JA: Anything else you want the computer expert to know before I connect you?
Customer: No, it's really how to get my new phone to access Gateway when at home
Submitted: 1 month ago.
Category: Computer
Expert:  Bhavik Joshi replied 1 month ago.

Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.

Expert:  Bhavik Joshi replied 1 month ago.

Are you getting any error message while connecting ? Did you try connecting using other Gateway or Device combination ?