Hello, and thank you for using this service.
Sorry you are having trouble. I will help you now.
What exactly happens when you power on your computer right now?
Your computer will likely require complete reformat/recovery. I sent you an offer for phone support if you wanted one-on-one interactive help in doing that over the phone. If you are looking for more general advice, I can also provide that here, to include basic instructions to create media, install, etc.
I do not work in billing, but please know there is an additional fee for the phone or remote support, and the cost of your question is not $5. $5 is just , as stated, a deposit. All we technicians ask for is a good rating so we get credit for our time. Rating does not cost anything, and the fees you pay are what you agree to the site.
Just let me know if you would like written instructions here , or phone support. Thank you.
I don't know, but you can contact customer support for anything about a monthly subscription. A subscription is optional.
I don't ask for a rating until I've helped you to solving your problem. Would you like to proceed?