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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My all in one Dell computer won't stay connected to wifi but

Customer Question

My all in one Dell computer won't stay connected to wifi but the iPhone iPad and tv stays connected
Submitted: 1 month ago.
Category: Computer
Expert:  Jason Jones replied 1 month ago.

Hello,
I am the person that will be helping you today.

Approximately how long will it stay connected before it disconnects?

I will be standing by, looking forward to your response.

Thank you,
Jason

Customer: replied 1 month ago.
Varies
Expert:  Jason Jones replied 1 month ago.

What is the distance between the Dell computer and the router?

Customer: replied 1 month ago.
15'
Customer: replied 1 month ago.
15
Expert:  Jason Jones replied 1 month ago.

Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.

Customer: replied 1 month ago.
Not yet
Expert:  Jason Jones replied 1 month ago.

Not yet? Okay.

Customer: replied 1 month ago.
Waiting for an answer to question
Expert:  Jason Jones replied 1 month ago.

I asked you if I can remote in and fix this for you. Your response was, "Not Yet". 8 minutes later, you came back and asked for an answer.

Customer: replied 1 month ago.
Already paying for a written answer I havnt received yet?to the original question, and you want more money,
Expert:  Jason Jones replied 1 month ago.

I am not sure what you are talking about. I assume you are referring to the automatic offer. You can ignore that. Just ignore the extra offer button. Don't click the button and you won't be charged extra. I am offering to remote into your system as a favor to you at no cost.

Customer: replied 1 month ago.
Ok , didn't understand, how we do that
Expert:  Jason Jones replied 1 month ago.

Follow the instructions below to begin the remote helping screen.

Remote page: http://remote.jasonfixedit.com

After clicking the link above, enter the following two digit number: 84 and click the circle button to start the remote application.
(After the file finishes downloading, please open the file and run it.)

Expert:  Jason Jones replied 1 month ago.

Hello again,

I see that you are not connected, yet.

Are you having any problems with running that remote application after it is downloaded?

Which Internet browser are you currently using (Internet Explorer, Firefox, Safari, or something of the like)?

Thank you,
***** *****