Hello,I am the person that will be helping you today.
Approximately how long will it stay connected before it disconnects?
I will be standing by, looking forward to your response.
What is the distance between the Dell computer and the router?
Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.
Not yet? Okay.
I asked you if I can remote in and fix this for you. Your response was, "Not Yet". 8 minutes later, you came back and asked for an answer.
I am not sure what you are talking about. I assume you are referring to the automatic offer. You can ignore that. Just ignore the extra offer button. Don't click the button and you won't be charged extra. I am offering to remote into your system as a favor to you at no cost.
Follow the instructions below to begin the remote helping screen.
Remote page: http://remote.jasonfixedit.com
After clicking the link above, enter the following two digit number: 84 and click the circle button to start the remote application.(After the file finishes downloading, please open the file and run it.)
Hello again,I see that you are not connected, yet.Are you having any problems with running that remote application after it is downloaded?Which Internet browser are you currently using (Internet Explorer, Firefox, Safari, or something of the like)?Thank you,***** *****