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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Lots of strange stuff..the mouse goes where it wants to from

Customer Question

Lots of strange stuff..the mouse goes where it wants to from time to time, stuff is deleted without my wanting,etc
JA: What kind of computer do you have?
Customer: Toshiba
JA: Have you installed any updates recently?
Customer: Possible
JA: Anything else you want the computer expert to know before I connect you?
Customer: don't know what else to ask
Submitted: 1 month ago.
Category: Computer
Expert:  Jason Jones replied 1 month ago.

Hello,
I am the person that will be helping you today.

It sounds like you may have a case of a compromised system. When the mouse moves, does it click items? What kinds of items are deleted?

I will be standing by, looking forward to your response.

Thank you,
Jason

Customer: replied 1 month ago.
I have not received an answer if my computer has been hacked..
Expert:  Jason Jones replied 1 month ago.

I don't have nearly enough information to answer your question. I did offer a secure remote assistance session, but it appears that your bank or credit card company is blocking the payment, for some reason. You will have to contact your bank or credit card company, let them know that the payment is okay to be processed and that they need to remove the block. Once the block is removed, you may click the "Accept this Offer" button once more to accept.

Customer: replied 1 month ago.
What is the total cost for me to find out the answer?
Expert:  Jason Jones replied 1 month ago.

The total cost will be $70 because the original question cost is $36 and the remote session costs $34. All work is guaranteed with a 100% money back guarantee.

Customer: replied 1 month ago.
I get nothing for the $36.00?
Expert:  Jason Jones replied 1 month ago.

That is not what I said. If you don't want to do the remote session, the total cost will be $36.

Customer: replied 1 month ago.
For $36.00 do I get an answer and the problem solved if it is hacked?
Expert:  Jason Jones replied 1 month ago.

I can work with you without the remote. The remote just makes it a bit easier for me to analyze your system and allows me to do a better job. In order for us to do it without the remote, I will need for you answer the questions that I ask of you.

1) Are you running any type of security applications such as antiviruses or firewalls?

2) When the mouse moves, does it click items?

3) What kinds of items are deleted?

Customer: replied 1 month ago.
Forget this request I am blocking the AMEX payment because I do not think my interest is being served by wanting more money..Thanks for your time..
Expert:  Jason Jones replied 1 month ago.

You are very welcome. I will send in the refund request.

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