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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I brought and installed Microsoft with word, powerpoint and

Customer Question

I brought and installed Microsoft with word, powerpoint and etc. The subscription apparently was never removed. Now I cant' open my file.
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: lenovo
JA: Have you installed any updates recently?
Customer: no. I have not, this was installed last year and registered with Microsoft.
JA: Anything else you want the computer expert to know before I connect you?
Customer: yes, I need my report available so that I can finish it
Submitted: 4 months ago.
Category: Computer
Expert:  Bryan replied 4 months ago.

Hi and thank you for your question.

Just to clarify, do you get any error/message when trying to open up your Office files now? Which version of Office did you purchase?

Please reply at the box below, and then we will continue further.

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