Hello! My name is*****I am a certified computer professional who will assist you.
Please tell me if your laptop is a Windows or a Mac computer?
Hello again! Thanks for the update!
To confirm, you access your e-mail account using a web browser and going to www.outlook.com, or you use an e-mail program (app) called Microsoft Outlook?
Hello again!I am following up with you to see if you require further assistance. Let me know by sending me a reply below.Thanks,IT Miro
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