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Hello! My name is*****I am a certified computer professional who will assist you.
Please tell me if you are setting up Windows Live Mail for the first time on this computer, or Windows Live Mail has worked before, but now gives that error message for both e-mail accounts?
Let me know,
Thanks for the information!I can help you with the issue you described; however, since there could be several possible causes of the problem, I suggest we establish a secure remote session so that I can see the problem myself and help you directly.Let me if you would like that.Thanks,IT Miro
I believe I can lower the price for a secure remote assistance to as low as $9. I am sending you an offer now. If you agree to additional $9, please accept the offer.
We can continue with this chat mode, but it won't be as effective as a secure remote assistance.
OK. Please exit and re-start Windows Live Mail. Check the "Outbox" folder on the left. Do you see any unsent e-mails there?
OK. Is the problem only with sending e-mails, or you cannot receive them as well?
Please right-click on the first e-mail account on the left, and select Properties. Click on the Servers tab. Let me know what is says for Outgoing mail (SMTP).
Check it for other 2 e-mail accounts as well, and let me know what you see there.
Right-click on your name or e-mail address appeared on the left.
That's good. Please do the same to check your other e-mail accounts.
OK. Since the error message mentions a GMail account, let's change the server settings for both GMail accounts.
Right-click on the first GMail account (your name) and then select Properties. Click on the Advanced tab. Change the port 465 to 587, and click OK.
Do the same for your other GMail account.
When done, exit Windows Live Mail and wait for 30 seconds. Re-start it and check if you can now send a new e-mail using one of those GMail accounts. You can send a test e-mail to yourself.
Let me know the results.
It could be a password ***** Please open a web browser and go to the GMail page and see if you can sign in there with your "*****@******.***" account.
Here is the link:
What error message you now see?
It was only to verify the password ***** the "*****@******.***" account. You need to type the correct password ***** Windows Live Mail when asked.
Please try to send a new test e-mail using each e-mail account. In case you receive an error message, please copy and paste it here. We need to see if the problem is with all e-mail accounts or only with some of them.
Right-click on its name and select Remove account, and then confirm by clicking Yes.
No, if you see something is missing, you can always re-add the account and everything will be re-downloaded from the mail server.
How many accounts do you now see?
OK. Please try to send a new test message using your AT&T account.
Unsent e-mails get stuck in Outbox when they cannot be sent. Please try the following:
1. Completely exit Windows Live Mail
2. Wait for 30 seconds
3. Locate the Windows Live Mail icon, and right-click it and select Run as administrator
4. Confirm when asked
5. Windows Live Mail will start. Delete all e-mails from Outbox and then send a new test e-mail using each e-mail account
I am only a Computer Expert, and do not have control over billing, but I believe $5 was only an initial deposit. The rest was charged when I responded. You can request a refund at any time in case you are not satisfied with my assistance.
If you would like to continue, please check if running Windows Live Mail as administrator will do any difference.
Total value of question is $40. Remote assistance is additional $9.
If you agree for additional $9, I can connect to your computer remotely and most likely solve the problem since I am unable to run the troubleshooting using this chat mode.
Hello again!I am following up with you to see if you require further assistance. Let me know by sending me a reply below.Thanks,IT Miro
Hello!Let me know if you were able to receive my messages.