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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I am receiving errors with both email

Customer Question

I am receiving errors with both email addresses...[email protected],***@******.*** unknown error has occurred.Server: 'smtp.gmail.com'
Windows Live Mail Error ID: 0x8007007A
Protocol: SMTP
Port: 465
Secure(SSL): Yes
JA: Just to clarify, what email service provider are you using?
Customer: windows
JA: Have you installed any updates recently?
Customer: nope
JA: Anything else you want the computer expert to know before I connect you?
Customer: also errors on [email protected]; cannot log in
Submitted: 30 days ago.
Category: Computer
Expert:  IT Miro replied 29 days ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

Expert:  IT Miro replied 29 days ago.

Please tell me if you are setting up Windows Live Mail for the first time on this computer, or Windows Live Mail has worked before, but now gives that error message for both e-mail accounts?

Let me know,

IT Miro

Customer: replied 29 days ago.
Have had it a long time
Expert:  IT Miro replied 29 days ago.

Thanks for the information!

I can help you with the issue you described; however, since there could be several possible causes of the problem, I suggest we establish a secure remote session so that I can see the problem myself and help you directly.

Let me if you would like that.

Thanks,
IT Miro

Customer: replied 29 days ago.
I get errors on***@******.***,***@******.***,***@******.***
One error is: An unknown error has occurred.Server: 'smtp.gmail.com'
Windows Live Mail Error ID: 0x8007007A
Protocol: SMTP
Port: 465
Secure(SSL): Yes
Customer: replied 29 days ago.
I am trying to send emails, hope you can help
Customer: replied 29 days ago.
I cannot afford he remote. Can you still help?
Expert:  IT Miro replied 29 days ago.

I believe I can lower the price for a secure remote assistance to as low as $9. I am sending you an offer now. If you agree to additional $9, please accept the offer.

Customer: replied 29 days ago.
I have given you my last 5.00 dollars hope you can still help.
Expert:  IT Miro replied 29 days ago.

We can continue with this chat mode, but it won't be as effective as a secure remote assistance.

Customer: replied 29 days ago.
Thanks, ***** ***** your answers :)
Expert:  IT Miro replied 29 days ago.

OK. Please exit and re-start Windows Live Mail. Check the "Outbox" folder on the left. Do you see any unsent e-mails there?

Customer: replied 29 days ago.
nope
Expert:  IT Miro replied 29 days ago.

OK. Is the problem only with sending e-mails, or you cannot receive them as well?

Customer: replied 29 days ago.
I receive just fine :0
Expert:  IT Miro replied 29 days ago.

Please right-click on the first e-mail account on the left, and select Properties. Click on the Servers tab. Let me know what is says for Outgoing mail (SMTP).

Check it for other 2 e-mail accounts as well, and let me know what you see there.

Customer: replied 29 days ago.
ok just a minute. What am I right clicking on
Expert:  IT Miro replied 29 days ago.

Right-click on your name or e-mail address appeared on the left.

Customer: replied 29 days ago.
It say...smtp.gmail.com
Expert:  IT Miro replied 29 days ago.

That's good. Please do the same to check your other e-mail accounts.

Customer: replied 29 days ago.
ok. will take a minute
Customer: replied 29 days ago.
for***@******.***, inbound.att.net, outbound.att.net; baileybarnettfamusic says smip.gmail.com
Expert:  IT Miro replied 29 days ago.

OK. Since the error message mentions a GMail account, let's change the server settings for both GMail accounts.

Right-click on the first GMail account (your name) and then select Properties. Click on the Advanced tab. Change the port 465 to 587, and click OK.

Do the same for your other GMail account.

When done, exit Windows Live Mail and wait for 30 seconds. Re-start it and check if you can now send a new e-mail using one of those GMail accounts. You can send a test e-mail to yourself.

Let me know the results.

Customer: replied 29 days ago.
Donot see test email in gmail, [email protected] is not accepting password...so it cannot open
Expert:  IT Miro replied 29 days ago.

It could be a password ***** Please open a web browser and go to the GMail page and see if you can sign in there with your "*****@******.***" account.

Here is the link:

GMAIL LOGIN

Customer: replied 29 days ago.
What about not receiving the test email in***@******.***
Expert:  IT Miro replied 29 days ago.

What error message you now see?

Customer: replied 29 days ago.
Went to gmail and logged on, but is this also for [email protected] also. I did not see test emial
Customer: replied 29 days ago.
email
Expert:  IT Miro replied 29 days ago.

It was only to verify the password ***** the "*****@******.***" account. You need to type the correct password ***** Windows Live Mail when asked.

Please try to send a new test e-mail using each e-mail account. In case you receive an error message, please copy and paste it here. We need to see if the problem is with all e-mail accounts or only with some of them.

Customer: replied 29 days ago.
ok..will try again
Customer: replied 29 days ago.
still did not work..but I have found 2 [email protected].could that be causing it, if so how do I delete the other
Customer: replied 29 days ago.
the second one says [email protected]
Customer: replied 29 days ago.
Actually it says (baileybarnettfa) (1)
Expert:  IT Miro replied 29 days ago.

Right-click on its name and select Remove account, and then confirm by clicking Yes.

Customer: replied 29 days ago.
will I lose any info?
Expert:  IT Miro replied 29 days ago.

No, if you see something is missing, you can always re-add the account and everything will be re-downloaded from the mail server.

Customer: replied 29 days ago.
Done now what
Expert:  IT Miro replied 29 days ago.

How many accounts do you now see?

Customer: replied 29 days ago.
Just the three (3)
Expert:  IT Miro replied 29 days ago.

OK. Please try to send a new test message using your AT&T account.

Customer: replied 29 days ago.
ok, tried nothing..but I did find the ones I sent in my outbox..does this help?
Expert:  IT Miro replied 29 days ago.

Unsent e-mails get stuck in Outbox when they cannot be sent. Please try the following:

1. Completely exit Windows Live Mail

2. Wait for 30 seconds

3. Locate the Windows Live Mail icon, and right-click it and select Run as administrator

4. Confirm when asked

5. Windows Live Mail will start. Delete all e-mails from Outbox and then send a new test e-mail using each e-mail account

Let me know the results.

Customer: replied 29 days ago.
An unknown error has occurred.Server: 'outbound.att.net'
Windows Live Mail Error ID: 0x8007007A
Protocol: SMTP
Port: 465
Secure(SSL): Yes
Customer: replied 29 days ago.
An unknown error has occurred.Server: 'smtp.gmail.com'
Windows Live Mail Error ID: 0x8007007A
Protocol: SMTP
Port: 587
Secure(SSL): Yes
Customer: replied 29 days ago.
I did not oder online help but checking my account they have taken 35.00 without my permission
Expert:  IT Miro replied 29 days ago.

I am only a Computer Expert, and do not have control over billing, but I believe $5 was only an initial deposit. The rest was charged when I responded. You can request a refund at any time in case you are not satisfied with my assistance.

Expert:  IT Miro replied 29 days ago.

If you would like to continue, please check if running Windows Live Mail as administrator will do any difference.

Customer: replied 29 days ago.
35.00 is for remotely fixing is that correct
Expert:  IT Miro replied 29 days ago.

Total value of question is $40. Remote assistance is additional $9.

Customer: replied 29 days ago.
Did not work
Customer: replied 29 days ago.
goodbye..nothung has worked
Expert:  IT Miro replied 29 days ago.

If you agree for additional $9, I can connect to your computer remotely and most likely solve the problem since I am unable to run the troubleshooting using this chat mode.

Expert:  IT Miro replied 27 days ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

Thanks,
IT Miro

Expert:  IT Miro replied 19 days ago.

Hello!

Let me know if you were able to receive my messages.

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