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Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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In changing cell phone providers, somehow I have lost

Customer Question

In changing cell phone providers, somehow I have lost ability to send and receive emails. I do not know my google password.
JA: When did you last reset your username and password?
Customer: I have no idea.
JA: Have you installed any updates recently?
Customer: Windows 10 was installed a few weeks ago.
JA: Anything else you want the computer expert to know before I connect you?
Customer: Just I really am in need of the use of my computer and am very frustrated.
Submitted: 4 months ago.
Category: Computer
Expert:  Richard replied 4 months ago.

Hi there and welcome

Can you tell me please the exact message you receive when you try to sign into your Google account?

Please let me know.

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