How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I purchased a Dell computer (Inspiron 15, with Intel Dual

Customer Question

I purchased a Dell computer (Inspiron 15, with Intel Dual core processing power, 4GB memory, 500GB hard drive and integrated webcam) with Windows 7 installed. Recently I had converted to windows 10 but have a lot of problems with it, especially with a lot of programs and files removed. Trying to restore the removed programs and files is a pain in the neck without success. Trying to restore Windows 7 is denied by Microsoft. I wonder if Dell can help me to restore Window 7 in my computer as I read from the Internet that someone was having the same problem as mine was successful in doing so with the help of Dell?
Calvin Poon ***@******.***
Submitted: 1 month ago.
Category: Computer
Expert:  Richard replied 1 month ago.

Hi there and welcome

How long ago did you install windows 10?