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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I cannot get the updates to download on my computer. I have

Customer Question

I cannot get the updates to download on my computer. I have Windows 7 64 bit
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: AMD A8-6600K 64 bit OS Windows 7. I only have service pack 1 installed. I cannot get the rest to download so I can install them
JA: Have you installed any updates recently?
Customer: I have manually download Microsoft Security Essentials, Hitfix for Windows and Windows Update Agent. The rest will not download
JA: Anything else you want the computer expert to know before I connect you?
Customer: Not really
Submitted: 1 month ago.
Category: Computer
Expert:  Byron replied 1 month ago.

Hi. My name is***** you for your question and the opportunity to assist.

Is this a new installation of Windows 7 and Service Pack 1?

Customer: replied 1 month ago.
I had to reinstall
Expert:  Byron replied 1 month ago.

Thanks. Does the computer just search and search but never finds any updates?

Customer: replied 1 month ago.
Expert:  Byron replied 1 month ago.

If that's the case you need to download a newer Windows update client.

Get it here: https://support.microsoft.com/en-us/kb/3138612

Install that. It may still take a while for downloads to come in.

Customer: replied 1 month ago.
Okay. Thank you
Expert:  Byron replied 1 month ago.

I'll check back later to see how it's going.

Expert:  Byron replied 1 month ago.

Hi. Any progress on the updates?