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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Recently had a hajor mestdown and the tech fixed it. Now the

Customer Question

Recently had a hajor mestdown and the tech fixed it. Now the Canon printer (USB) won't print and the troubleshooter says there is no driver. I unplug and plug...no joy
JA: What's the make and model of your computer? Have you had problems with the USB port in the past?
Customer: HP Don't know model never had USB trrouble
JA: Have you installed any updates recently?
Customer: Not me but maybe the tech did something. I know all my desktop icon files disappeared
JA: Anything else you want the computer expert to know before I connect you?
Customer: can you help?
Submitted: 1 month ago.
Category: Computer
Expert:  Barun replied 1 month ago.

Hi and thank you for your question.

Just to clarify, are you running Windows XP, Vista, 7, 8 or 10?

Please reply at the box below, and then we will continue further.