Hello,I am the person that will be helping you today.
Nobody from Microsoft will ever call you. The criminal who called you was a scammer, who was trying to rip you off. If he calls back, demand that they put you on their "No Call List". You may wish to report them to the local authorities as well.
Updates from Microsoft will not ever cost anything. The windows that are indicating that there are updates available and demanding payment are probably a combination of viruses and spyware applications. In this case, you will want to analyze the system and remove the nefarious software. If you wish, I can start a Secure Remote Assistance session with you, which will allow me to share your screen with you temporarily. During the remote session, I will fix your problems for you.
I will be standing by, looking forward to your response.