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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Bought a levo desk top 6 days ago now ot is telling me

Customer Question

bought a levo desk top 6 days ago now ot is telling me missing drive etc.
JA: What's the make/model of your device? How old is it?
Customer: 5 days old -lenovo
JA: How long has this been going on? What troubleshooting have you tried?
Customer: 2 days
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 month ago.

Hi,

I'm sorry about the issue. Does the missing driver error message cause any program not to work on your new computer?

Did you uninstall or install any program or make any change to your computer recently that may have caused this issue?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Customer: replied 1 month ago.
no did nothing at all
Expert:  Viet - Computer Tech replied 1 month ago.

Thank you. When does the driver missing error message occur? Does it occur when you turn on the desktop computer? Or when you use a particular program, etc.?

Is the Internet currently working on your desktop computer?

Can I connect remotely to your computer, so I can fix this issue directly on your computer for you?

Please reply at the box below. Thank you,