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Ask Andy Your Own Question

Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My asus dock-ec40c touch screen isn't working, It is an

Customer Question

my asus dock-ec40c touch screen isn't working
JA: Just to clarify, what's the exact model of your Asus? And what operating system are you running?
Customer: It is an Android MobilDock
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Computer
Customer: replied 1 month ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 1 month ago.
I am not connecting with my ASUS tablet right now, so just tell me what needs to be done... I am on my desktop computer, but have my ASUS at my elbow
Customer: replied 1 month ago.
I have already tried to get the tablet into safe mode, but it won't come up. I have turned it off, then held down the power button and the down volume switch. It comes up with the Android logo, then goes black instead of coming up into safe mode.
Expert:  Kevin T replied 1 month ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin T replied 1 month ago.

It could be hardware issue, could you allow me to connect and I will tell you if it's software issue or not

Customer: replied 1 month ago.
I'm not on the ASUS. How do I get it to you on what web address?
Customer: replied 1 month ago.
It might be easier if you just gave me directions on what to do... I don't want the remote assistance
Expert:  Steve Lewey replied 1 month ago.

Hi, is the ASUS still not working?