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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 31232
Experience:  Over 20 years of consulting to the IT industry
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The computer is fine ,but the magicjack when pluged in to my

Customer Question

The computer is fine ,but the magicjack when pluged in to my computer is not bringing up the screen to actavate the unit.
JA: What's the make and model of your computer? And how long have you been using magicJack?
Customer: My computer is a hp envy23 touchsmart, and I am now just activateing the unit.
JA: Have you installed any updates recently?
Customer: No up dates at this time.
JA: Anything else you want the computer expert to know before I connect you?
Customer: Not really, all I want to do is activate my magicjack.
Submitted: 1 month ago.
Category: Computer
Expert:  Richard replied 1 month ago.

Hi there and welcome

Disconnect the magicjack please

Then can you please download and run this file

http://tinyurl.com/yawtmld

Once you have run it, restart the computer, connect the magicjack and tell me if it then works correctly please.