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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 31130
Experience:  Over 20 years of consulting to the IT industry
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I NEED MY ICLOUD PASSWORD. I'VE NEVER NEEDED IT TIL NOW. FOR

Customer Question

I NEED MY ICLOUD PASSWORD. I'VE NEVER NEEDED IT TIL NOW. FOR SOME REASON MY PHONE WON'T WORK AND I NEED IT TO OPEN IT.
JA: When did you last reset your username and password?
Customer: YESTERDAY
JA: Have you installed any updates recently?
Customer: YES I UPGRADED THE PHONE BUT THAT WAS LAST WEEK. I NEVER HAD ANY TROUBLE TIL YESTERDAY.
JA: Anything else you want the computer expert to know before I connect you?
Customer: I DON'T THINK SO. THANKS
Submitted: 1 month ago.
Category: Computer
Expert:  Richard replied 1 month ago.

Hi there and welcome

You will need to reset your password ***** this you can do via my link below

https://iforgot.apple.com/password/verify/appleid

Use the link to reset your password ***** once done use this new password
Once done, you can use these details to sign in on your device

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please.

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