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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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YOUR EDGE CAUSED MY COMPUTER TO CRASH. HAD TO RESET COMPUTER

Customer Question

YOUR EDGE CAUSED MY COMPUTER TO CRASH. HAD TO RESET COMPUTER AND NOW BACK TO WIN 8.1. I WANT TO GET BACK TO WIN 10 WITH CLEAN EDGE THAT DOES NOT LOCK UP MY COMPUTER.
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: HP pavilion e040us. Now back to win 8.1 but was using win 10 for over a year until last night when edge totally locked up mu computer and I had to reset whole system and now back win 8.1
JA: Have you installed any updates recently?
Customer: Yes an edge update came through at 10:59 p.m. on 11/01/16 and the computer totally locked up every time i activated edge. Only edge caused the problem. I want to go back to the free win 10 i had over a yea ago,
JA: Anything else you want the computer expert to know before I connect you?
Customer: Yes. How do i stop updates automatically coming into my computer. I turned off the auto update feature but updates still auto come through.
Submitted: 1 month ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 month ago.

Hi,

I'm sorry about the issue. Have you tried using Internet Explorer program instead?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,