How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

Lenovo flex 3-1580: 1. can not turn on Wi-Fi. 2. No response

Customer Question

Lenovo flex 3-1580:
1. can not turn on Wi-Fi.
2. No response when I push any keys on keyboard, have to use the keyboard on touch screen.
3. The speaker don't work.
Submitted: 7 months ago.
Category: Computer
Expert:  Michelle replied 7 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 7 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

how old is the Lenovo Flex?

Expert:  Michelle replied 7 months ago.

What Operating System (OS) is running on the computer?

Customer: replied 7 months ago.
Win 10
Expert:  Michelle replied 7 months ago.

how old is the Lenovo Flex?

Customer: replied 7 months ago.
Bought on Amazon in September
Expert:  Michelle replied 7 months ago.

does this model has a removable battery?

Customer: replied 7 months ago.
No, this is a laptop
Expert:  Michelle replied 7 months ago.

Laptops do have removable batteries. Let me check this model.

Customer: replied 7 months ago.
Lenovo Flex 3-1580
Expert:  Michelle replied 7 months ago.

I see this has an inbuilt battery.

Unplug the ac adapter from the laptop and then you push and hold down the power button for 45 seconds and then release.

wait for 2 mins and then connect the ac adapter and power it on.

Let me know what you get on the screen, it should boot.

Customer: replied 7 months ago.
I am doing......
Expert:  Michelle replied 7 months ago.

okay.

Customer: replied 7 months ago.
Still can not turned on Wi-Fi.
Customer: replied 7 months ago.
The keyboard doesn't work.
Expert:  Michelle replied 7 months ago.

does the mouse work?

Customer: replied 7 months ago.
Expert:  Michelle replied 7 months ago.

press and hold down the shift key and then click on shutdown and then restart dont release the shift key till it shutsdown.

Customer: replied 7 months ago.
I use the laptop screen and another dell monitor to make a extended desktop, is it effect or cause the problem?
Customer: replied 7 months ago.
Tried restart.
Expert:  Michelle replied 7 months ago.

please unplug all external devices including the dell monitor

then restart computer

then check the keyboard and rest of the functions and let me know the status

Customer: replied 7 months ago.
The problems are still there. Should I return it for repair or exchange?
Expert:  Michelle replied 7 months ago.

pair it again. Remove the usb receiver and try to connect to a different USB port and withing 30 seconds insert the battery.