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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 31326
Experience:  Over 20 years of consulting to the IT industry
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I ended my ATT account and switched to Comcast 4/23/16. As

Customer Question

I ended my ATT account and switched to Comcast 4/23/16. As of 11/3/16, my free ATT email address no longer allows me to get into my emails. I was given a Comcast email address, but was told I had to contact ATT to delete my old ATT email address.
JA: How much experience do you have with this particular Comcast product?
Customer: The product is my MacIntosh Book Pro Computer
JA: Have you installed any updates recently?
Customer: Yes
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Computer
Expert:  Richard replied 1 month ago.

Hi there and welcome

If you ended your ATT account then most likely they will have deleted your email account which is part of the service (and not technically free but provided as a product when you use their services).

What is the exact message you get when you try to sign into that account?

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