Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, phones, tablets, and printers. It would be my pleasure to assist you with this.
There could be many possible reasons for your computer not to work well. It could be that your hard drive is nearly full and /or needs to be defragmented. You could have a virus and/or malware, or you may need to add more RAM to the system. The only way for me to really be able to tell is to REMOTELY CONNECT and run a series of tests while you watch.
Is that something that you would be interested in?
It doesn't look as though you are online right now. I am about to log off for the evening. I will be happy to discuss this at length with you tomorrow. Thank you for your patience.