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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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You updated and I had my games on the start up page so I

Customer Question

You updated and I had my games on the start up page so I could play- spider solitaire. I need back asap because I can not stand to look at the election info on facebook right now.
JA: When did you last use the account?
Customer: This afternoon.
JA: Have you installed any updates recently?
Customer: Y'all seem to be doing that . My husband hates the updates, but it was updated this afternoon and then my games were missing. I just want it back.
JA: Anything else you want the computer expert to know before I connect you?
Customer: Nope except I am not that computer savy.
Submitted: 1 month ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 month ago.

Hi,

I'm sorry about the issue. Was it Windows update or Facebook update, etc.?

Do you have windows xp, vista, or 7, or 8, 10?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 1 month ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,