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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 35271
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
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Have mindspark infestation changing home page from firefox

Customer Question

have mindspark infestation changing home page from firefox to theirs. can not get rid of it, have tried to uninstall then reinstall firefox, no joy.
JA: How much experience do you have with this particular machine?
Customer: novice or a bit better
JA: Have you installed any updates recently?
Customer: not intentionally, some automatically
JA: Anything else you want the computer expert to know before I connect you?
Customer: i was downloading sheet music and asked if i wanted a pdf converter and that is how mindspark got in.
Submitted: 1 month ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 month ago.

Hi,

I'm sorry about the issue. In Firefox, please click on the 3-bar icon at the upper right corner, then click on Options, then delete everything in the Home Page box. Then click on the Home icon at the upper right corner and check.

Please reply at the box below to continue. Thank you,

Expert:  Viet - Computer Tech replied 1 month ago.

If that does not work, click on the 3-bar icon at the upper right corner in Firefox program, then click on the ? (question mark) icon at bottom, then click on option Troubleshooting Information, then click on option Refresh Firefox..., then click on Refresh Firefox. Then wait a bit, and check.

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

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