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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 35256
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
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From microsoft saying someone had accessed my computer and a

Customer Question

from microsoft saying someone had accessed my computer and a toll free number. Called and technicion spent an hour showing me that 25 computers had access. That aworm named foobface from china was infecting my computer. handed me off to KLSSoftech to repair. Charged me $399.99 for two yrs. Is this thing legit?
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: Windows 10 I think
JA: Have you installed any updates recently?
Customer: Think a microsoft recently.
JA: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 month ago.

Hi,

I'm sorry about the issue. That was certainly a scam. You should always ignore any phone call or email message or popup message that you do not know or that you are not expecting.

When did this issue first occur?

How did you get into contact with that person?

Was there any issue using your computer that you needed help?

Have you contacted your bank / credit card company in order to cancel that big charge?

Please reply at the box below to continue. Thank you,

Expert:  Viet - Computer Tech replied 1 month ago.

I recommend to do the followings:

1. Uninstall any program that person had installed on your computer.

2. Change your important account passwords, such as email, facebook, online banking, etc. if you use.

3. Use your antivirus / security program to do a full scan of your computer.

4. Contact your bank / credit card company to report fraud and request to cancel the big charge from that company.

- If you'd like to, I can help removing any malware and cleaning up your computer directly on your computer for you.

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

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