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Hello & Welcome to Just Answer,
I'm Greg and will do my best to assist you today.
Sorry to hear of any issue you are having.
To help you with this issue, may I ask:
1) Is your question about a phone or phone SERVICE, OR about a computer (the question is in the "computer" category)?
I see it has been a few days and I haven't seen a response on this page, so I just wanted to follow up to see if you have any more questions concerning this issue OR if the issue was resolved?
I look forward to any further questions or results that you may have.
Thanks, ***** *****--. .-(im)