Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.Could you please provide the following details.
What is the full model or serial number of the Thinkpad laptop which you can find on the bottom of the laptop?
Just to make sure this F4 key shows mute symbol am i correct?
Note: - If you are getting pop up message regarding secure remote assistance offer it’s an automated pop up, you can ignore it by closing (x) that pop up message. Please use the reply box below to reply to me.
Please answer my above questions so that i can help you better.
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No need for remote support for the time being.
There are are lot of models for yoga 14 available can you please use this link to find the correct model : - https://support.lenovo.com/in/en/find-product-name
Also let me know the serial of the laptop.
Did you manage to find the exact model or serial of the laptop ?
please give me a moment to check the details.
Its a Yoga 14 (Type 20DM, 20DN) Laptop
Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 ?
Did you get my last reply also what happens when you press FN + F4 key ?
Glad to know that.I will request customer service to close this question and refund the amount.