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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have a Lenovo Thinkpad. My F4 button light is stuck on. I

Customer Question

I have a Lenovo Thinkpad. My F4 button light is stuck on. I can't hear any of my clients and they can't hear me. How do i disable that f4 key?
JA: Just to clarify, what's the exact model of your ThinkPad?
Customer: bear with me.....Yoga 14, is that the model?
JA: Have you installed any updates recently?
Customer: I don't believe so
JA: Anything else you want the computer expert to know before I connect you?
Customer: no, it just started doing it this morning
Submitted: 1 month ago.
Category: Computer
Expert:  John replied 1 month ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.Could you please provide the following details.

What is the full model or serial number of the Thinkpad laptop which you can find on the bottom of the laptop?

Just to make sure this F4 key shows mute symbol am i correct?

Thank you

Note: - If you are getting pop up message regarding secure remote assistance offer it’s an automated pop up, you can ignore it by closing (x) that pop up message. Please use the reply box below to reply to me.

Expert:  John replied 1 month ago.

Please answer my above questions so that i can help you better.

Reply using the box below

Thank you.

Customer: replied 1 month ago.
I have a Yoga 14 Lonova Thinkpad.
Customer: replied 1 month ago.
I don't feel comfortable with a stranger taking control of my system. There should be an easy fix of how to disable the F function keys with this type of laptop
Expert:  John replied 1 month ago.

No need for remote support for the time being.

There are are lot of models for yoga 14 available can you please use this link to find the correct model : - https://support.lenovo.com/in/en/find-product-name

Expert:  John replied 1 month ago.

Also let me know the serial of the laptop.

Expert:  John replied 1 month ago.

Did you manage to find the exact model or serial of the laptop ?

Customer: replied 1 month ago.
I think I have the serial number. S/N R9-OAHVEF 14/09
Expert:  John replied 1 month ago.

Thank you.

please give me a moment to check the details.

Expert:  John replied 1 month ago.

Its a Yoga 14 (Type 20DM, 20DN) Laptop

Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 ?

Just to make sure this F4 key shows mute symbol am i correct?

Expert:  John replied 1 month ago.

Did you get my last reply also what happens when you press FN + F4 key ?

Customer: replied 1 month ago.
I am okay now. My IT department was able to assist me.
Expert:  John replied 1 month ago.

Glad to know that.I will request customer service to close this question and refund the amount.

Sincerely,

John

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