How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I was resetting my laptop to erase everything and the

Customer Question

I was resetting my laptop to erase everything and the battery died so when I went to turn it back on the hp logo was on and it was loading. Now a box pops up saying "the computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To install window, , click ok to restart" everytime I hit ok the same box pops up saying the same thing. How can I fix this?
Submitted: 7 months ago.
Category: Computer
Expert:  John replied 7 months ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.

Could you please provide the full model of the HP laptop?

Thank you

Note : - If you are getting pop up message regarding secure remote assistance offer you can ignore it by closing (x) that pop up message. Please use the reply box below to reply to me.

Expert:  John replied 7 months ago.

Please answer my above question so that i can help you better.

Reply using the box below

Thank you.