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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I was resetting my laptop to erase everything and the

Customer Question

I was resetting my laptop to erase everything and the battery died so when I went to turn it back on the hp logo was on and it was loading. Now a box pops up saying "the computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To install window, , click ok to restart" everytime I hit ok the same box pops up saying the same thing. How can I fix this?
Submitted: 7 months ago.
Category: Computer
Expert:  John replied 7 months ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.

Could you please provide the full model of the HP laptop?

Thank you

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Expert:  John replied 7 months ago.

Please answer my above question so that i can help you better.

Reply using the box below

Thank you.