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Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Well its my phone I need to create a gmail so that I can use

Customer Question

Well its my phone I need to create a gmail so that I can use my phone
JA: How long have you had this issue with your Gmail account?
Customer: It all started when I downloaded a antivirus app that locked my phone so I had to take it to sprint...they cleaned it out and since I have never used a gmail account that is why I am having so much trouble.
JA: Have you installed any updates recently?
Customer: I have tried to enter a google username and password ***** it does not seem to help
JA: Anything else you want the computer expert to know before I connect you?
Customer: the message on my phone reads to continue sign in with a Google Account that was previously synced on this device
Submitted: 4 months ago.
Category: Computer
Expert:  Michelle replied 4 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 4 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

let me know when you are ready.